Engineering Manager

Engineering Leadership

• Support the Senior Technical Manager to provide technical leadership of the team, ensuring consistency in the application and adherence to processes, maintenance programs and compliance standards across the estate in line with contractual requirements.
• Ensure SLAs and KPIs are consistently met and full compliance can be demonstrated through documented evidence and good quality service standards.
• Embed a culture of engineering excellence and safety through leadership of Engineering Team.

  Asset & Lifecycle Management

• Support the delivery of the account Lifecycle Asset Management (LCAM) approach through collection and reporting of asset condition data during maintenance activities, structured processes and consistent engineering standards.
• Manage the delivery of proactive maintenance strategies that minimise disruptions, reduce risk and adhere to approved processes, policies and compliance requirements.

  Technical Assurance & Compliance

• Ensure the engineering service is consistently delivered through audits, technical reviews and validation of documentation, providing evidence that statutory, mandatory and contractual obligations are met.
• Support the Senior Technical Manager to ensure technical compliance across the account, ensuring demonstrable adherence to all relevant standards, policies and procedures.
• Support the Senior Technical Manager to provide technically accurate and assured updates to stakeholders, ensuring communications are based on validated engineering information.

  Process, Policy & Procedure Governance

• Ensure all organisational processes and procedures are fully understood, embedded and consistently adhered to across all engineering activities, driving standardisation and audit readiness.
• Collaborate with central support functions and SMEs to identify innovation and best practice opportunities that enhance technical delivery and engineering governance.

  Technical Competence Management

• Support the Senior Technical Manager to implement a structured competence management framework that ensures team members maintain the required technical capabilities, certifications and behaviours.
• Monitor competency levels, identify skills gaps and support training, development, career progression and succession planning across the engineering team.

  General

• Develop, nurture and maintain collaborative relationships with customer stakeholders at all levels and particularly within the Sky Spaces team; promote this approach across the team, acting as point of contact and interface with the customer team and wider stakeholders, managing and responding to any escalations in a timely fashion.
• Implement a culture of relationship management, teamwork, task ownership and accountability across the team, working with the wider account team and supply chain partners.
• Lead by example and behave consistently, in line with our values and those of our customer.
• Foster and encourage a working environment that promotes a learning culture, consistent objectives and values, training, development and monitoring of performance.
• Conduct performance appraisals for team members and develop objectives aligned with account objectives, goals, targets and training plans; address shortfalls in performance in accordance with HR procedures.
• Successfully complete any training required within target timescales.
• Complete any other reasonable requests as instructed by the management and leadership teams.