Location: BBC Broadcasting House, London
Salary: £30,888 pa + overtime
Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Job Purpose:
The Events Coordinator is responsible for the day to day running of the events operation within BBC Central Square. They will ensure that events are organised in line with BBC policies, while delivering excellent customer service and interaction in a professional environment. They will chair weekly meetings with key stakeholders, reviewing upcoming and recent events in the building, and will work closely with the Front of House team to keep them informed of site activities.
Duties:
Customer Liaison
• Deliver excellent and professional customer service
• To be a professional ambassador for the BBC and EMCOR
• Establish good working relationships with key stakeholders and customers so as to be recognised as the person to go to for events requests.
• Ensure that any Client/Customer requests/complaints are dealt with professionally and promptly.
Administration
• Host the weekly Events Approval meeting, liaising with key stakeholders regarding upcoming events
• Chair the weekly Property Management Group meeting, keeping stakeholders informed of site activities and challenges.
• Co-ordination and collation of events information as required
• Keep shared spreadsheets and trackers up to date
• Coordinate with production companies regarding filming on site, ensuring the correct documents have been submitted in line with building policy.
Health and Safety
• Liaise with and assist the BBC team as regards company H&S policies & procedures
• Responsible for health & safety in event spaces to ensure that any hazards are dealt with immediately and ensure all people always adopt safe working practices
• Ensure that anything QSHE related is dealt with within the required timeframes
Quality
• Conduct regular checks of event areas to ensure standards are maintained at all times i.e. cleanliness, maintenance, replenishment, equipment
• Ensure that work orders and requests are raised in the correct way, carried out and checks made upon completion to ensure standards are met
Teamwork & Communication
• Maintain constant communication with all other service lines to ensure minimal disruption to the building while events are taking place
• Sharing knowledge between the team as an ongoing form of communication and learning
• Liaise closely with all FM service teams to ensure that standards are maintained across all event areas.
• Ensure all tasks are logged with the helpdesk and a record of all tasks is kept up to date and managed through to completion