Skills
• Excellent customer service skills
• Good professional communications skills verbal and written
• Good active listening skills to capture feedback and understand root causes of issues
• An ability to build trust and rapport with customers
• Take pride and responsibility for the workplace they are responsible for
• Able to handle sensitive situations and diverse personalities with discretion.
• Proactively looks for issues to resolve and ways to help
- Remains calm, positive, and professional under pressure or when dealing with challenging requests.
• Keen Eye for the detail of the workplace
• Able to manage multiple tasks
• Resourceful and practical, able to fix minor issues directly or call on others when needed
• Builds relationships with other teams
• Works collaboratively with other to share best practices and standardise processes
Desirable Experience
• Experience in managing meeting rooms and facility operations.
• Handling a wide variety of requests under pressure.
• Working in a customer-facing environment which was service orientated and problem-resolution under pressure
• Ability to manage spaces and keep them clean and tidy
• Experience in inventory management
• Direct customer engagement.
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.