Location: Varey Road, Congleton (CW12 1PF) covering multiple sites in Cheadle and Congleton.
Salary: £34,000 + OT
Working Hours: Monday to Friday 08:00 am - 17:00 pm (40 hours per week)
Contract Type: Permanent
Benefits: 25 days holidays + Bank Holidays, Company Sick Pay, Flex Benefits - EMCOR UK Discount Scheme
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role Overview:
To assist the Operations Manager in the operation of site contracts in line with divisional objectives and offer day today client facilities management support.
What you'll do:
- Review and evaluate existing soft & hard services contracts, to provide KPI and SLA’s
- Provide day to day hard & soft services contract management (cleaning, vending, catering, contractor management etc)
- Production of accurate contract performance reports weekly, monthly, as and when requested
- Production of helpdesk related reports
- Communication to client departments of completed and planned works
- Provide day-to-day FM operational support to the client
- Client liaison and complaint management
- Dealing with subcontractor and supplier enquiries
- Comply with any additional ad-hoc instructions which may be given
- Assist with overseeing Planned Preventive Maintenance scheduling
- Operating as a member of the EMCOR team, to lead and support all site based services
- Ensure KPIs/SLAs are met and communicated to the Team
- Plan and co-ordinate team briefings and Toolbox Talks
- Review staffing levels and labour costs ensuring that they remain within the budget at all times
- Provide monthly operational reports including budget performance against agreed targets
- Influence and encourage collaboration, knowledge sharing and best practice across site(s)
- Regularly meet with the client to communicate key contract issues in support of sustaining partnership values and the smooth running of the business
- Deliver all the requires outputs against the agreed KPIs whilst striving to improving performance beyond the baseline target
- Identify cost reduction opportunities resulting from improved / changed maintenance techniques
- Manage/assist in recruitment procedures to ensure legislation and processes are adhered in order to identify suitable candidates with key skills and attributes
- Assist in the duties/responsibilities of the Operations Manager in any absence
- To perform any other reasonable duties required by the Operations Manager and/or Account Director