Location: Mobile South
Working hours: 08:00 - 17:00 Monday - Friday 40 Hours per week
Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme)
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Purpose
Day-to-day operational control of contracts. To ensure profitability and growth of existing and new business within the Division through high-quality service to our customers within budgetary constraints and using EMCOR processes.
To provide support for first-line service, reactive maintenance and small works modifications comprising of both internal and external clients where required. You should have a good understanding of CCTV, access control, security systems, automatic fire, fire extinguishing and fire aspiration alarm systems.
Knowledge of working with large commercial clients and with many different manufacturers will be an advantage.
Duties
Supervise planned preventative maintenance activities, upgrades and system repairs and modifications in line with contract requirements.
Supervision of engineers/specialist subcontractors and the procurement of materials within the bounds of the existing EMCOR preferred supplier’s framework.
Regular communication with the client on Key Point Indicators, and service level agreements.
Assist with annual business plan, objectives and operational targets. Regularly reviewing actual performance figures and implementation of actions to ensure that financial targets are met.
Agree, regularly and undertake an annual performance appraisal, setting out and reviewing objectives for each operative under direct control.
Able to identify, initiate and effectively resolve any service delivery and key performance indicators issues for each contract under supervision.
Ensure that policies, procedures and standards are adhered to in order to maintain the integrity of the contract portfolio, with ongoing operational activities implemented as directed by Management.
Regularly meet with customers in support of sustaining the value and quality of EMCOR’s existing contractual business, responding effectively to contractual and commercial problems arising from contracts.
Assist the Service Centre in developing a clear plan for expanding and enhancing the value of EMCOR’s business within the existing contracts.
Ensure accurate and timely invoicing of all contract-related works.
Production of monthly reports as dictated by Management to include reactive and planned works.
Production and upkeep of all the specified contract documentation.
Manage the Work in Progress effectively. No single work order is to be open longer than 90 days.
Supervision of all the health, safety, security, environmental and technical compliance issues that affect our customers and employees.
Partake in ensuring the call-out rota is in place and fully covered at all times, as well as escalation.
Assist the Service Centre with the welfare of all staff including identification of training requirements.
Ensure the company IMS System and EMCOR.net is used by all staff.
Must be prepared to carry out reasonable requests or instructions issued by Management to assist in the effective administration and management of the portfolio.
Ensure monthly engineer meetings are held and minutes taken.
Conduct engineer audits as per schedule.