Location: Surbiton/Hybrid
Salary: Up to £75,000 DOE
Working hours: 0900 to 1700 Monday to Friday
Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme)
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business
Job purpose
The role of ServiceNow Platform Engineer will be responsible for managing and maintaining the ServiceNow platform to ensure it operates efficiently and effectively. This involves configuring the platform, implementing new functionalities, maintaining system stability, and ensuring data integrity. The engineer collaborates with various stakeholders to understand their requirements, provide technical solutions, and support ongoing projects and operations.
The company’s 3750 employees support vital missions for government and commercial customers. Candidate must be eligible to undergo security clearance (SC).
Duties/responsibilities/accountabilities/deliverables
Platform Management
- Manage and maintain the ServiceNow platform, including upgrades, patches, and new releases.
- Monitor system performance and ensure high availability and reliability.
- Provide support in managing ServiceNow incidents and service requests, resolving issues related to the platform and user requests.
- Perform Configuration Item (CI) uploads and manage relationships within the CMDB, ensuring data accuracy and integrity.
- Assist with user administration, including access controls, permissions, and role assignments, ensuring proper governance.
- Work closely with cross-functional teams, including IT business Partners and Senior Management, to implement new features and fix existing issues
- Work closely with Supply chain partners where needed to ensure the efficient, secure and resilient operation of the ServiceNow Platform
Configuration And Customization
Third Party Engagement
- To own the relationship with ServiceNow and other outsource support / development partners
Ensure partners are performance managed in line with our KPI’s / SLA’s and project expectations.
Resource responsibilities
- Direct reports – None
- Financial responsibility – None