Location: W1, London
Salary: £34,000 per annum
Working Hours: 08:30 – 17:00 Monday to Friday
Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role Overview:
To ensure the service provided by the Workplace Co-ordinator Team is delivered to a continuously high standard and that the requirements of the Client and Customers are met in professional and timely manner and in line with the scope of contract.
Responsible for leading and delivering Workplace Services in line with the contractual requirements, ensuring that KPI's are adhered to. To support and coordinate Workplace Coordinators within their designated floor or department ensuring that the area is set up and ready for business allowing the user population team to focus on delivering their key objectives.
(Workplace coordinators are primarily responsible for the day-to-day operational delivery of the Customer Service Experience ensuring exceptional customer interaction in a professional environment, constant service improvement and development - leaving all staff, visitors and members of the public with a positive, professional and lasting impression of the site and services)
What you'll do:
Customer & Visitor Liaison
- Deliver excellent and professional customer service
- To be a professional ambassador for the BBC and EMCOR
- Establish good working relationships with the customers to be recognised as the natural go to person and a trusted partner.
- Ensure that any Client/Customer requests/complaints are dealt with professionally and promptly.
Line Management
- Lead, coach, guide and develop the team to ensure all are working to deliver an exceptional service throughout their allocated spaces
- Develop best practice for FM services on site to drive services and quality improvements
- Give feedback on performance in relation to tasks undertaken, as well as at performance reviews
Administration
- Co-ordination and collation of management information as required
- Responsible for managing and reporting on budgets and resources as required by Senior Management.
Health and Safety
- Liaise with and assist the BBC team as regards company H&S policies & procedures
- Responsible for health & safety in designated area of responsibility to ensure that any unsafe items/areas are dealt with immediately and ensure all people always adopt safe working practices as reasonably practicable and noticeboards refreshed.
- Ensuring a tidy and clean appearance across the floor, at desks, collaboration spaces and break out areas.
- Ensure that anything QSHE related is dealt with within the required timeframes
Quality
- Conduct regular checks/floor walks of designated area to ensure workplace standards are maintained at all times i.e. cleanliness, maintenance, replenishment
- Innovate – look at ways to streamline business processes and create the most effective environment for the customer/client
- Ensure that work orders and requests are raised in the correct way, carried out and checks made upon completion to ensure standards are met
Teamwork
- Maintain constant communication with all other service lines to ensure seamless delivery to building occupants.
- Sharing knowledge between the team as an ongoing form of communication and learning
- Liaise closely with all FM service teams to ensure that consistency standards and a professional image are maintained across the designated areas.
- Ensure all tasks are logged with the helpdesk and a record of all tasks is kept up to date and managed through to completion
- Please note this list is not exhaustive and you will be expected to comply with any reasonable ad hoc duties and requests.